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Shipping & Delivery Policy
Shipping & Delivery Policy
MyIntimacy supports nationwide delivery, with priority given to discreet packaging and confirming information before shipping. Delivery times may vary depending on the area, the carrier, and when the order is placed.
NationwideDelivery to most provinces/cities in Vietnam.
Flexible CODCash on delivery for eligible orders.
Private packagingNo display of sensitive product information.
1. Delivery coverage
The shop supports delivery throughout Vietnam through carriers suited to each area. Some remote areas, narrow alleys, restricted delivery zones, or bad weather may result in longer delivery times than expected.
2. Order processing time
scheduleOrder cutoff at 5:00 PM
Orders placed after 5:00 PM may be processed on the next working day.
inventoryProcessing: 1-2 days
The shop checks stock, packs the order, and hands it over to the carrier.
support_agentConfirmation before shipping
Staff may call/message to confirm information to avoid delivery errors.
3. Estimated delivery time
- Inner Ho Chi Minh City/Hanoi: usually 1-2 working days with standard delivery.
- Other provinces/cities: usually 3-5 working days depending on the area.
- Remote areas, rural districts/communes, islands, or peak periods may take up to approximately 7 working days or more if the carrier is overloaded.
- Express delivery within inner-city areas may be available depending on the area, timing, and the delivery app’s fee at the time of ordering.
4. Shipping fees
- The shipping fee is displayed or communicated by staff before the order is confirmed.
- Orders may be eligible for free/discounted shipping under promotions running at a given time.
- Express delivery, delivery outside normal hours, address changes after the order has been shipped, or special requests may incur additional fees.
- If the customer refuses to receive the order through no fault of the shop, round-trip shipping fees may be charged according to the carrier’s fee schedule.
5. Privacy during delivery
Because the products belong to the sexual wellness category, the shop prioritizes discreet, secure packaging and limits the display of sensitive information on the parcel. The waybill content may be labeled generally as “health support product” or similarly neutral wording to protect the customer’s privacy.
6. Upon receiving your order
1Check the parcel
Inspect the box/bag before accepting it; if it is severely crushed or broken, take photos immediately.
2Record an unboxing video
The video helps the shop resolve issues quickly if the product is wrong, missing, or damaged.
3Check the product
Verify the correct model, quantity, labels, and accessories/gifts, if any.
4Report to the shop promptly
Contact us within 24 hours if any issue arises upon receiving the order.
Need express delivery or an address change?
Contact the shop before the order is handed over to the carrier for timely support.