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Frequently Asked Questions (FAQ)
Frequently Asked Questions
Common questions when buying men’s health products at our store. If you need more private consultation, you can call our hotline or chat on Zalo for discreet support.
No account neededYou can still place an order quickly.
Discreet packagingSensitive information is kept off the outside of the package.
Private consultationHotline/Zalo: 0943.055.239
Do I need to create an account before placing an order?
No, it’s not required. You can place a quick order on the website, by hotline, or via Zalo without creating an account. However, having an account makes it easier to track orders, save your purchase information, and receive member benefits.
Does the store offer discreet consultation?
Yes. Our consultants only ask for the information needed to recommend a suitable product. Consultation content and order information are handled internally and never shared publicly.
Does the package show the sensitive product name on the outside?
We prioritize secure, discreet packaging and avoid showing sensitive product names on the outside of the package. The information shown outside is mainly for delivery purposes, such as name, phone number, and delivery address.
Can I check the item when I receive it?
Depending on the region and shipping carrier, we will try to support an external check/verification of the correct product according to the carrier’s conditions. We recommend recording an unboxing video so we can assist you quickly if any issue arises.
Does the store deliver nationwide?
Yes. We support nationwide delivery. Delivery time depends on the region, the shipping carrier, and when the order is placed. Our staff will confirm the details before shipping.
Can I pay cash on delivery?
We support cash on delivery (COD) for eligible orders. Some high-value orders, special regions, or express delivery requests may require confirmation/a partial bank transfer in advance, as notified by our staff.
Are the products suitable for everyone?
No product is absolutely suitable for everyone. Effectiveness may vary depending on individual constitution, health, lifestyle habits, and how the product is used. If you are taking medication, have an underlying condition, are allergic to any ingredient, or require medical treatment, please consult a medical professional before use.
How do I use a discount code?
On the checkout page, enter the code in the “Discount code” field if you have one. Each code has its own validity period, conditions, and usage limit. If a code doesn’t work, please send us a screenshot so we can check it.
Does the store offer installment payment?
We do not currently support installment payment directly on the website. If this changes, it will be updated on the checkout page or announced as a promotion.
After I place an order, how long until the store contacts me?
We usually contact you to confirm during business hours after receiving your order. If it’s urgent, you can call or message us on Zalo at 0943.055.239 for faster support.
Can foreigners buy adult wellness products in Vietnam?
Yes. MyIntimacy welcomes foreign customers living in or visiting Vietnam. You can order online in English or Korean, by hotline, or via Zalo/WhatsApp, and we deliver discreetly nationwide with cash on delivery (COD).
Do you offer support in English and Korean?
Yes. Our team assists customers in English and Korean through hotline, Zalo, WhatsApp and KakaoTalk, so you can ask questions and place an order comfortably in your own language.
How discreet is delivery for foreigners?
Very discreet. Packages use plain, secure packaging with no sensitive product names on the outside — only the delivery details such as name, phone and address. We deliver to apartments, offices and hotels across Ho Chi Minh City, Hanoi, Da Nang and nationwide.
Are the products genuine and not counterfeit?
We sell genuine imported products (from the USA, Japan, Korea, Germany, Russia and the UK). Counterfeits are common in this category, so we focus on authentic sourcing and let you verify the item on delivery.
Didn’t find your question?
Message us for private, clear advice before you buy.