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Terms of Service & Privacy Policy
Terms of Service and Privacy Policy
MyIntimacy is committed to serving customers discreetly and transparently, while respecting their right to privacy. This page explains how we receive orders, process personal information, handle delivery, and provide after-sales support.
Private orderingConsultation and order information are handled internally.
Discreet deliveryNo sensitive product names are shown on the outside of the parcel.
Clear supportHotline/Zalo: 0943.055.239
1. Scope of application
This policy applies to customers who access, place orders, leave consultation information, or purchase products on the website myintimacy.net.
By using the website, the customer is understood to have read and agreed to the terms of use, privacy policy, delivery policy, return policy, and other purchasing guidelines published on the website.
2. Information we collect
personContact information
Full name, phone number, delivery address, and email if provided by the customer.
local_shippingOrder information
Selected products, delivery notes, payment method, and order processing status.
bar_chartAccess data
Cookies, IP address, device, browser, and browsing behavior to improve the website experience.
3. Purposes of using information
- Confirming orders, advising on suitable products, and arranging delivery.
- Contacting the customer when an order needs additional information, an address change, or a change of receiving time.
- Supporting returns, warranty, and answering questions after purchase.
- Improving the speed, content, and shopping experience of the website, and measuring advertising effectiveness.
- Sending offers or customer care information when the customer has agreed to receive them.
4. Our privacy commitment for sensitive products
We understand that sexual wellness products require discretion. Therefore, order information is only used to process the purchase, arrange delivery, and provide customer care. Our consultants do not ask for unnecessary personal information.
Parcels are sealed and packaged to limit any display of sensitive content on the outside. The carrier only receives the information necessary to complete delivery.
5. Sharing information with third parties
We only share necessary information in the following cases:
- Carriers, for delivery and updating delivery status.
- Payment partners, banks, or payment gateways when the customer chooses bank transfer/online payment.
- Analytics, advertising, and anti-fraud tools, to the extent necessary to operate the website.
- Competent authorities, upon a valid request in accordance with the law.
We do not sell customers’ personal information to third parties.
6. Cookies and measurement tools
The website may use cookies, pixels, or similar tools to remember the shopping cart, measure traffic, improve content, and personalize advertising. Customers may disable cookies in their browser; however, some features such as saving the cart or logging in may not work fully.
7. Customer rights
- Request to review, correct, or delete personal information when it is no longer necessary for the order.
- Refuse to receive marketing messages/emails.
- Request an explanation of how information is used during order processing.
- Submit complaints or requests for support via hotline, Zalo, or email.
8. Purchase terms
- Customers must provide an accurate phone number and delivery address to avoid delivery errors or lost orders.
- Products, prices, and promotional programs may change from time to time and are displayed on the product page/checkout.
- For sexual wellness support products, results may vary depending on individual physiology, health condition, and manner of use. The products do not replace medical diagnosis or treatment.
- Customers should carefully read the instructions for use, ingredients, and warnings, and contact us for advice if currently taking medication or having an underlying medical condition.
Need support regarding your personal information or order?
MyIntimacy is ready to provide discreet support through our official channels.